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Service Designer and Consultant

Case Studies
Here you can read some case studies in which I have participated in recent years.
Take a look!
01
Jam project about the relationship with our neighbors. How could we generate spaces for citizen participation/contribution (neighborhood)?
02
How might we map all the end-to-end process TO-BE, and redesign the actual services to deliver a good experience to future volunteers?​
03
Research and design of functionality of tours for ServiceNow platform use and understanding for daily tickets (back-office platform)
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