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About me

Service Designer | Customer Experience

Hi! I'm a Service Designer who connects ideas, people, and possibilities.

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I'm passionate about designing services that truly make a difference — for users, for organizations, and for the world. I work collaboratively across teams and disciplines to uncover insights, identify opportunities, and co-create solutions that close the gap between people’s needs and business goals.

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With a strong focus on systems thinking, empathy, and creativity, I help build meaningful, human-centered experiences that add real value.

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As an active member of the Service Design Network Chapter Monterrey, I love connecting creative minds and bringing more people into the world of service design. Whether it's through conversations, workshops, or community events — I'm all about making this discipline more accessible and impactful.

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Let’s design better services, together.

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For me, Service design is challenging what is taken for granted, and co-creating

possible futures with people. It is a strategic discipline that generates value by connecting people’s real needs with business objectives and operational viability.

Skills

Service design   Research   Insight generation    Co-design
Journey maps & Blueprints
  Design thinking   Workshop facilitation

Envisioning   Trend Research  Management  Business model   Jobs to be done

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